Shipping Policy

1. Shipping Methods
We currently offer the following delivery options for the United Kingdom:

• UK Eco-Friendly Shipping: Standard, environmentally-friendly delivery (free of charge).
• UK Priority Shipping: Priority delivery with fast handling for an additional £3.95.

Your package will be handled by our logistics partners and delivered directly to the address provided at checkout.

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2. Delivery Areas
We ship exclusively to the United Kingdom.

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3. Delivery Times

• UK Eco-Friendly Shipping: Orders are typically delivered within 5 to 10 business days after shipment.
• UK Priority Shipping: Priority orders are processed faster, with delivery within the same timeframe, subject to expedited handling.

Delivery times may vary depending on local conditions and peak periods (holidays, sales, etc.).

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4. Order Preparation Time
Orders are usually prepared within 24 hours after payment confirmation. This is the time required to check, pack, and ship your order.

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5. Shipping Fees

• UK Eco-Friendly Shipping: Free for all orders.
• UK Priority Shipping: Available for an additional £3.95.

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6. Tracking Number
Once your order has been shipped, you will receive a confirmation email with your tracking number within 3 days. You can use this number to track your package on our "Track My Order" page.

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7. Taxes and Customs Duties
Orders shipped within the United Kingdom are not subject to additional import taxes or customs duties.

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8. Returns
If you are not satisfied with your purchase, you may return your order within 30 days from the order date to receive a refund to your original payment method or a store credit.
To initiate a return, please use our dedicated "Returns & Refunds" page on our website. Items must be returned in their original condition, unused, and in their original packaging.

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9. Undelivered Package
If you experience any issues with your shipment more than 15 days after placing your order (e.g., lost or undelivered package), please use our "Returns & Refunds" page and select the reason "Lost package." Our logistics and customer service team will review your request and respond promptly.

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10. Defective Product/Damaged Package
If you receive a defective product or a damaged package, please visit our "Returns & Refunds" page and select the reason "Defective product/damaged package." Our logistics and customer service team will handle your request as quickly as possible.

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For any additional questions, you can email us at support@stepletshoes.com.